100% Money back guarantee on each item.
1 ) Please contact us within 24 hours upon your receipt of the item(s).
2 ) A refund including P&P will be rendered in the event that the item(s) is not as described.
3 ) The refund will be rendered once the item(s) has been sent back in original condition.
Seller Pay Return Cost : Ship Wrong Type /Quality Problem/Not As Order
|Buyer Pay the shipping cost||Seller pay the shipping cost||Photo provided||Exchange available|
|Change style or color||YES|
|Shipping wrong items or colors||YES||YES||YES|
Q:Will it shedding and tangle?
A:Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo&conditioner to wash hair twice a week.
Q:Can I dye it to other color and make other style?
A: Yes, our hairs are 100% human hairs can be dyed, bleached and permed. However, frequently dyed and permed will do harm on hairs, even destroy hairs. Please do not do this frequently
Q:Why there are short hairs on the weft?
A:When hairs cut from donors ,it is a bundle of long hairs and no weft. A length of hairs need to be fold for sewing weft.That is why there are short hairs by one side. Please don’t worry about this, it will not impact hair looking, and will not influence on hair using and quality.
Q: Is every strand of hair the same length?
A:Our hair is 100% human hair, cutting from young donors.As our own hairs,real human hair is not possible to grow the exact same length of every single strand. That is why human hair ends are always thinner than the top. Please fully understand and consider before placing order.
Q:How to measure hair length?
A:For wavy hair, please stretch it to straight, then make the measurement.
Q:How many bundles do I need for one head?
A:We recommend all of our customers to use 3-4 bundles for a full head sew in. It all depends on your preference and how full and thick you like your hair. Please consult with your hairstylist. Each of our hair bundles weigh 3.2-3.5oz. Because our hair extensions are not processed and filled with synthetic fibers, we ensure TOP quality.